1) Return Policy:  In Stock material that is unopened/uninstalled/unaltered in original packaging may be returned within (15) business days for a refund less a 10% restocking fee, unless otherwise noted.  Purchasers may opt to take a material credit applied to their account at a 0% restock fee if material is eligible for return and returned within (15) business days.  Material that is Special Order (items not stocked in-store and/or brought in from a mill/manufacturer/distributor/warehouse for a specific customer/job) is considered Final Sale as this material cannot be returned to the point of origin.  Material that is Closeout / Final Sale may not be returned.  Please consult with us if you have any questions when making your purchase - we’re here to help!  

2) Refunds:  Returns will be refunded based on the original method of payment, however, cash payments in excess of $500 will be returned via check and mailed directly to the purchaser.

3) Verification of Materials: Purchaser is responsible for verifying accuracy of materials ordered against materials received. Claims for damage or shortages must be made upon receipt of product and time of pick up. It is the customer’s responsibility to thoroughly inspect all products BEFORE installation. Any discrepancies between the customer’s inspection and the purchased merchandise as reflected on the sales receipt must be determined prior to leaving THE BOSS premises and a Manager must be notified. By signing for your pickup, your signature will constitute your agreement that your order has been received in FULL and that it is ACCURATE. Once you have left the premises, no exceptions will be made.

4) Measurements and Installations:  The BOSS is not responsible for measurement or installation errors.  THE BOSS does not install material and is not responsible for installation. If THE BOSS makes an installer recommendation, it is ultimately the customer’s responsibility to determine the installer. These individuals do not work for THE BOSS and do not represent THE BOSS. THE BOSS does not guarantee any work done by any installer.  

5) Solid Wood Flooring Grading:  All Solid Unfinished Wood Flooring is graded by to NWFA standards. There are no grading standards for #3 material/utility grade. 

6) Pick Up & Storage:  All orders must be picked up in FULL within 14 business days of purchase / material arrival. Any       materials left in the THE BOSS warehouse over 14 days will incur a $25/day storage fee for each day the product has not been picked up after 14 business days. This incurred storage fee must be paid before the material leaves the warehouse. After 30 days, the material will be returned to stock to be resold and no credit will be issued to the customer. 

7) Vehicle Loading & Transportation:  THE BOSS is not liable for damage to vehicle during loading and/ or transport of     material. Customers are responsible for providing a safe and adequate vehicle for transportation and assume full responsibility for pickup and transportation of merchandise. As a courtesy to its customers, THE BOSS will assist with the loading of purchased merchandise; however, it is the customers responsibility to STOP THE BOSS employee if he/she feels that the load is too heavy for the vehicle or is not otherwise safe. THE BOSS reserves the right to refuse and/ or cease loading service. The customer is SOLELY responsible for securing merchandise and ensuring it is properly loaded and/or secured prior to leaving the premises. THE BOSS is not responsible for damages occurring to vehicles while loading. If equipment or machinery is in use, the customer is required to stand at least ten feet away from the operation of any such equipment or machinery and to otherwise exercise diligence to protect themselves from harm. CUSTOMER ASSUMES FULL RESPONSIBILITY FOR LOADING AND/OR TRANSPORT OF MERCHANDISE AND RELEASE THE BOSS FROM ANY LIABILITY, DAMAGES OR CLAIMS ARISING OUT OF CUSTOMER’S PICK UP AND/ OR TRANSPORTATION OF MERCHANDISE.

8) Delivery:  If materials are delivered by THE BOSS, customers will be contacted within 24hrs of placing order to schedule delivery.  If the scheduled delivery date must change / cancel, the customer must notify THE BOSS via phone no later than 12P the day BEFORE delivery.  Failure to notify THE BOSS of a delivery date change / cancellation via phone BEFORE 12P the day BEFORE delivery will result in delivery fee being non-refundable and a 2nd delivery charged for re-delivery.  If customer / their representatives are not present at time of delivery and the material is unable to be left unattended, client is responsible for paying Return Delivery Fee.  The customer is responsible for inspection of materials prior to the truck leaving the delivery location.   Once materials are unload and THE BOSS truck has left the delivery location, the customer owns the material.  Claims for damage or shortage must be made upon receipt of product (see #3) and noted on the delivery ticket and your sales representative must be contacted via email.